Contacts and Links
Complaints
In the event of a patient wishing to complain about care received he/she should first contact the Practice Manager, Mrs Bridget Whiting.
The practice has a complaints procedure available via the Independent Doctors Federation (IDF) and this policy is displayed at the practice. The IDF is committed to investigating and resolving all complaints or concerns of any member. This is a quality assured environment of clinical governance. All complaints may be expected to be dealt with in a confidential and non-prejudicial manner. Whenever possible these will be dealt with at a local level but if considered being of a sufficiently serious nature the INDEPENDENT SECTOR ASSESSMENT AND ADVISORY COMMITTEE (ISAAC) will refer this on to the General Medical Council.
If for any reason these avenues are not providing sufficient recourse the Care Quality Commission address is Finsbury Tower, 103/105 Bunhill Road, London EC1Y 8TG Telephone: 020 7448 9200.